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Agilent 6890 GC does not communicate in Empower - WKB13490

Article number: 13490

SYMPTOMS

  • Agilent 6890 GC does not connect
  • Instrument Status OK = "No"
  • Serial port is configured correctly
  • Communication settings on the GC are configured correctly

ENVIRONMENT

  • Empower 3 FR2
  • LAC/E
  • Direct connection to the COM port
  • Agilent 6890 GC

CAUSE

Bad cable.

FIX or WORKAROUND

  1. Replace cable: 441001561, Ser Cbl 15 ft 9-pin F/F Null Modem RoHS

ADDITIONAL INFORMATION

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