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Empower 3 FR3 or FR4 installation fails with "please check release notes for software OS requirements" error on Windows Server 2012 or Windows 10 - WKB13387

Article number: 13387

SYMPTOMS

  • Empower 3 FR3 or FR4 installation fails with the error message "please check release notes for software OS requirements"

ENVIRONMENT

  • Empower 3 FR3
  • Empower 3 FR4
  • Windows 10
  • Windows Server 2012

CAUSE

The Microsoft .NET Framework v3.5 Feature is not installed.

FIX or WORKAROUND

Install the Microsoft .NET Framework v3.5 Feature on Windows Server 2012 per these Microsoft instructions.

or

Install the Microsoft .NET Framework v3.5 Feature on Windows 10 per these Microsoft instructions.

ADDITIONAL INFORMATION

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