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Error message: "The project is currently open. A lock may not be changed on an opened project" is received when trying to unlock a project in Empower - WKB11611

Article number: 11611

SYMPTOMS

  • "The project is currently open. A lock may not be changed on an opened project" message occurs when trying to unlock a project in Empower
  • The project is still listed in system monitor and cannot be cleared
  • Restarting the LAC/E did not resolve the problem
  • Methods in the project are not locked or being edited
  • There is no buffered data present that could be holding up the project (C: drive > Empower folder > instrumentserver\system\server\project\data) 

ENVIRONMENT

  • Empower
  • Citrix/Client server environment 

CAUSE

Project or user is still connected.

FIX or WORKAROUND

  1. Close all sessions by logging out and restarting the LAC/E and systems connected to the project.
  2. If this does not work, restart the database server. 

ADDITIONAL INFORMATION

This also applies when trying to initially lock a project that is open, not just alter the type of lock currently on the project.

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