Error message: "The project is currently open. A lock may not be changed on an opened project" is received when trying to unlock a project in Empower - WKB11611
Article number: 11611
SYMPTOMS
- "The project is currently open. A lock may not be changed on an opened project" message occurs when trying to unlock a project in Empower
- The project is still listed in system monitor and cannot be cleared
- Restarting the LAC/E did not resolve the problem
- Methods in the project are not locked or being edited
- There is no buffered data present that could be holding up the project (C: drive > Empower folder > instrumentserver\system\server\project\data)
ENVIRONMENT
- Empower
- Citrix/Client server environment
- Empower 3 personal
CAUSE
Project or user is still connected.
FIX or WORKAROUND
- Close all sessions by logging out and restarting the LAC/E and systems connected to the project.
- If this does not work, restart the database server.
- If you have Empower 3 personal , reboot PC and the connected instruments
ADDITIONAL INFORMATION
This also applies when trying to initially lock a project that is open, not just alter the type of lock currently on the project.
id11611, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP