Client computer cannot log into Empower. Getting error: ORA-12541 - WKB116150

SYMPTOMS

• Client computer cannot log into Empower getting error: ORA-12541
• Can log into Empower from the server
• Client can ping the Empower database by name and IP address
• Stop and restart the services did not help

ENVIRONMENT

• Empower 3 Enterprise

CAUSE

tnsnames file points to the incorrect database

FIX or WORKAROUND

1. Update the tnsnames file with the correct database name or copy the tnsnames file from a client that can connect to the database. 

ADDITIONAL INFORMATION

On the server in command prompt, type "hostname" to find out the name of the database server