System in use and unable to take offline in Empower Enterprise - WKB111570
Article number: 111570
SYMPTOMS
- Instruments and LAC/E have been rebooted, but the system still cannot be taken offline, and it reports being in use
ENVIRONMENT
- Empower 3 Enterprise
CAUSE
The server doesn't immediately receive system idle information.
FIX or WORKAROUND
Restart the Empower server (or wait several hours).
ADDITIONAL INFORMATION
id111570, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP