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Empower 3 Personal error: Database Connection ORA-12545: Connect failed because target host or object does not exist - WKB1085

Article number: 1085

SYMPTOMS

  • When logging into Empower, received following error: Database Connection ORA-12545: Connect failed because target host or object does not exist.
  • Cannot log into Empower

ENVIRONMENT

  • Empower 3 Personal

CAUSE

Name of the computer was changed

FIX or WORKAROUND

The easiest resolution is to undo the name change as outlined below. The other requires the reconfiguration of Oracle and Empower to work with the changed PC name and it is recommended to contact Waters Technical Service for support with these changes.

Undo PC name change

  1. Open the TNSname.ora file (c:\Empower\Oracle\Oracle11g\network\admin\tnsnames.ora and confirm the host name entry).
  2. Right-click Computer > Select Properties to access the computer name.
  3. Compare the Host name in the TNSnames.ora file to the computer name.
  4. Restore the computer name to what it was when you installed Empower.

ADDITIONAL INFORMATION

id1085, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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