2695 Separations Module does not have a type or serial number listed in the DHCP window - WKB10848
Article number: 10848
SYMPTOMS
- In the DHCP window, e2695 has IP and MAC addresses listed but no type or name
- Ping IP address of 2695 Separations Module does not return a reply
- Rebooting the instrument does not resolve the issue
- 2998 PDA and 2414 RI detectors populate correctly in the DHCP window
- 2695 says OK? No on the Instruments tab of the node properties
- IP address does not ping correctly
ENVIRONMENT
- Alliance HPLC System
- 2695 Separations Module
- 2998 Photodiode Array Detector
- 2414 Refractive Index Detector
- Empower 3
CAUSE
Communication on the e2695 was not selected for Empower control.
FIX or WORKAROUND
- Choose "Controlled by Empower" on the configuration page of the Alliance.
- Choose "Auto/Ethernet" for the network address on the configuration page.
- Choose Exit and Save.
- Power-cycle the Alliance.
- Confirm that the changed setting was saved.
- DHCP should populate with all information.
