System Idle message showing in Empower after changing systems within Configure System - WKB10858
Article number: 10858
SYMPTOMS
- System Idle message
- ACQUITY QDa showing communication error in console
- ACQUITY QDa not showing ready LEDs on hardware
- Found: System rebooted, powering instruments on including QDa before PC is turned on
- Found: QDa status light blinking orange
ENVIRONMENT
- Empower 3
- ACQUITY QDa (QDa)
- Alliance 2695
- Waters 2998 Photo Diode Array (PDA)
CAUSE
QDa is powered on before the PC
FIX or WORKAROUND
- Power off QDa, wait 30 seconds.
- Power QDa back on.
ADDITIONAL INFORMATION
id10858, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, 2998, 2998B, 2998SFC, A-10PDA, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, QDA, SUP