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Waters

System Idle message showing in Empower after changing systems within Configure System - WKB10858

Article number: 10858

SYMPTOMS

  • System Idle message
  • ACQUITY QDa showing communication error in console
  • ACQUITY QDa not showing ready LEDs on hardware
  • Found: System rebooted, powering instruments on including QDa before PC is turned on
  • Found: QDa status light blinking orange

ENVIRONMENT

  • Empower 3
  • ACQUITY QDa (QDa)
  • Alliance 2695
  • Waters 2998 Photo Diode Array (PDA)

CAUSE

QDa is powered on before the PC

FIX or WORKAROUND

  1. Power off QDa, wait 30 seconds.
  2. Power QDa back on.

ADDITIONAL INFORMATION

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