Vials are pulled out of the plate during injection - WKB79082
Article number: 79082
SYMPTOMS
- SM errors occur because the vial is out of place
ENVIRONMENT
- ACQUITY UPLC
- nanoACQUITY UPLC
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC H-Class PLUS
- ACQUITY UPLC H-Class PLUS Bio
- ACQUITY UPLC I-Class PLUS
- ACQUITY UPLC M-Class
CAUSE
The needle carriage foot is sticky, causing vials to pull out of the plate after injection.
See video in the attachments below
FIX or WORKAROUND
Clean the needle carriage foot with compatible solvent.
1. Needle carriage foot
ADDITIONAL INFORMATION
Disable motors in the ACQUITY Console or power-off the Sample Manger in order to move the needle carriage to a more accessible position.
id79082, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPMASM, UPMBSM, UPMSMFL, UPNAYXPMP, UPNSAMMGR, UPNSOLMGR, UPPDAARCB, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO