Vials are pulled out of the plate during injection - WKB79082
SYMPTOMS
- SM errors occur because the vial is out of place
ENVIRONMENT
- ACQUITY UPLC
- nanoACQUITY UPLC
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC H-Class PLUS
- ACQUITY UPLC H-Class PLUS Bio
- ACQUITY UPLC I-Class PLUS
- ACQUITY UPLC M-Class
- Alliance iS HPLC System
CAUSE
The needle carriage foot is sticky, causing vials to pull out of the plate after injection.
FIX or WORKAROUND
Clean the needle carriage foot with compatible solvent to ensure sticky residue is removed.
This will have to be done periodically, and added into the customer SOP, especially if sugar samples are being tested.
1. Needle carriage foot
ADDITIONAL INFORMATION
Disable motors in the ACQUITY Console or power-off the Sample Manger in order to move the needle carriage to a more accessible position.
id79082, ALLISQPDA, ALLISQTUV, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPBSMIVD, UPIBSM, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPLCCOLHTR, UPMASM, UPMBSM, UPMSMFL, UPNAYXPMP, UPNBINARY, UPNSAMMGR, UPNSOLMGR, UPPDAARCB, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR