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Waters

Vials are pulled out of the plate during injection - WKB79082

Article number: 79082

SYMPTOMS

  • SM errors occur because the vial is out of place

ENVIRONMENT

  • ACQUITY UPLC
  • nanoACQUITY UPLC
  • ACQUITY UPLC I-Class
  • ACQUITY UPLC H-Class
  • ACQUITY UPLC H-Class Bio
  • ACQUITY UPLC H-Class PLUS
  • ACQUITY UPLC H-Class PLUS Bio
  • ACQUITY UPLC I-Class PLUS
  • ACQUITY UPLC M-Class

CAUSE

The needle carriage foot is sticky, causing vials to pull out of the plate after injection.

See video below

FIX or WORKAROUND

Clean the needle carriage foot with compatible solvent.


needle carriage.png

1. Needle carriage foot

ADDITIONAL INFORMATION

Disable motors in the ACQUITY Console or power-off the Sample Manger in order to move the needle carriage to a more accessible position.

id79082, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPBINARY, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPMASM, UPMBSM, UPMSMFL, UPNAYXPMP, UPNSAMMGR, UPNSOLMGR, UPPDAARCB, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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