"Seal force sensor h/w fault" with ACQUITY SM-FTN - WKB49431
Article number: 49431
SYMPTOMS
- "Seal force sensor h/w fault" (numbers vary from 6.0 to 10.0)
- SM-FTN fails to initialize
- Cannot reset communications
ENVIRONMENT
- ACQUITY APC Sample Manager - FTN
- ACQUITY Arc
- ACQUITY Arc Premier
- ACQUITY Arc Sample Manager FTN-R
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC H-Class PLUS
- ACQUITY UPLC H-Class PLUS Bio
- ACQUITY UPLC I-Class PLUS
- ACQUITY UPLC Sample Manager - Flow Through Needle PLUS (SM-FTN PLUS)
CAUSE
The spring inside the wash station is stuck or possible salt deposit causing it to be stuck .
FIX or WORKAROUND
- Remove wash station and disassemble and clean if needed.
- Ensure that the spring in the wash station is positioned around the three prongs.
- If the inside of the wash station or spring is damaged or corroded consider replacing the entire assembly part number (700005226 or 700009226)
- Run characterize needle seal after the repair. Consider also running the needle seal readiness test
ADDITIONAL INFORMATION
id49431, A-30SM, comms, UPARBSMFTN, UPARPFTN, UPARSMFTN, UPIBSM, UPIBSM+, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN, UPISMFTN+, UPPFTN, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN, UPSMFTN+, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO