Instrument failure when running an Agilent 7697A Headspace Analyzer with Empower - WKB2944

SYMPTOMS

• Instrument failure when running an Agilent 7697A Headspace Analyzer
• Mostly happens after the first injection of the second sample set

ENVIRONMENT

• Agilent GC
• Agilent 7697A Headspace Analyzer
• Empower 3 Service Release 1 (SR1)
• Firmware version A.01.07, A.01.08

CAUSE

Known issue in firmware versions A.01.07 and A.01.07.1 - tracked in PCS 54757

Issue also remains in firmware A.01.08

FIX or WORKAROUND

1. Downgrade firmware to A.01.06

ADDITIONAL INFORMATION

If the system is qualified, a downgrade of firmware requires re-qualification.