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Instrument failure when running an Agilent 7697A Headspace Analyzer - WKB2944

Article number: 2944

SYMPTOMS

  • Instrument failure when running an Agilent 7697A Headspace Analyzer
  • Mostly happens after the first injection of the second sample set

ENVIRONMENT

  • Agilent GC
  • Agilent 7697A Headspace Analyzer
  • Empower 3 Service Release 1 (SR1)
  • Firmware version A.01.07, A.01.08

CAUSE

Known issue in firmware versions A.01.07 and A.01.07.1 - tracked in PCS 54757

Issue also remains in firmware A.01.08

FIX or WORKAROUND

  1. Downgrade firmware to A.01.06

ADDITIONAL INFORMATION

If the system is qualified, a downgrade of firmware requires re-qualification.


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