How do we support Wyatt Technology? - WKB265564

ENVIRONMENT

• Wyatt Technology
• Empower

ANSWER

Qualify the customer inquiry to see if it is an instrument issue or an Empower communication issue.

If it is an instrument issue, forward the customer inquiry to support@wyatt.com.

If it is an instrument issue and live call, forward the customer inquiry to:

Phone number +1 805-681-9009 option 4
Business hours: M-F 8 a.m. - 5 p.m. PST

If you do not have adequate details to forward to the support email address, you can refer the customer to the following link to request support:

Wyatt Customer Support

ADDITIONAL INFORMATION

For customers in Japan;

e-mail: jp_support@waters.com
Phone number (Domestic only): 0120-800-299
The contact information provided is the same as the other Waters product support.