Alliance communication issue - WKB228382

SYMPTOMS

• User cannot see Alliance system
• Ethernet light on the back of the Alliance is not on
• Changing the Ethernet cable does not resolve the issue
• Connecting the Alliance to laptop does not resolve the issue

ENVIRONMENT

• Alliance e2695

CAUSE

Alliance configured incorrectly - the e2695 is set to be "Controlled" by Millenium 32 and the "Network Address" is set to 2 on IEEE. 

FIX or WORKAROUND

1. From the Alliance menu, go to "Config".
2. Update the settings for the System to be controlled by "Empower" and the Network Address to "Auto/Ethernet". 

ADDITIONAL INFORMATION