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Error 14: Required License Key is Not Given message is appearing for Agilent 7890 GC - WKB12518

Article number: 12518

SYMPTOMS

  • In Run Samples, when a run is initiated, the error message "Error 14: Required License Key is Not Given" appears.

ENVIRONMENT

  • Empower 3 Feature Release 3
  • Agilent 7890

CAUSE

Unknown.

FIX or WORKAROUND

  1. go to Empower > Configure the System > Systems > Bring the GC system 'Offline'
  2. Power-off the GC system.
  3. Restart the PC.
  4. Log into Windows.
  5. Power-on the GC system.
  6. go to Empower > Configure the System > Systems > Bring the GC system 'Online'

ADDITIONAL INFORMATION

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