IntelliStart fails with error "Insufficient signal when trying to run calibration and resolution" - WKB97441

SYMPTOMS

• IntelliStart fails with error "Insufficient signal"

ENVIRONMENT

• IntelliStart    
• 3100 Mass Detector
• SQ Detector
• SQ Detector 2
• TQ Detector
• Xevo TQD
• Xevo TQ-S cronos
• Xevo TQ-S micro
• Xevo TQ MS
• Xevo TQ-S
• Xevo TQ-XS
• Xevo TQ Absolute

CAUSE

The wrong calibration and resolution solutions are being used, solution has not been prepped correctly or the sample is degraded.

FIX or WORKAROUND

1. Use the correct calibration and resolution solutions for the instrumentation.
2. Prepare the solution properly
   • Warm setup solution to room temperature
   • Shake, sonicate or vortex solution to make sure compounds are in solution
   • Purge solution on the fluidics 3 to 4 times before running the Resolution and Calibration setup
3. Order a fresh chemical kit if the solution is expired or if the issue persists. 

ADDITIONAL INFORMATION