Xevo TQ-XS fluidics frozen, do not initialize - WKB95289

SYMPTOMS

• Fluidics do not initialize
• Switching to a different reservoir does not help; fluidics stop purge and set to "idle" state
• Desolvation gas flow readback is stuck; unable to adjust flow
• Unable to turn API gas on/off
• Hard reset of electronics does not resolve the issue

ENVIRONMENT

• MassLynx 4.2
• Windows 10
• Xevo TQ-XS

CAUSE

Unknown

FIX or WORKAROUND

1. Open and close the source enclosure door.
2. Wait for the source pressure test to complete successfully.
3. Desolvation gas should respond to different flow rates.
4. Purge fluidics.

ADDITIONAL INFORMATION