Skip to main content
Waters

No ion beam on the LCT, LCT Premier, Quattro Micro, Quattro Premier, SYNAPT, Vion, Xevo G2-XS, Xevo TQ MS, Xevo TQ-S cronos, Xevo TQ-S, Xevo TQ-S micro or Xevo TQ-XS - WKB922

Article number: 922

SYMPTOMS

  • For an acquisition, the chromatogram is constant at zero 
  • No beam is seen—neither on the tune page when infusing nor with the LC pumping

ENVIRONMENT

  • Xevo TQ-S
  • Quattro Premier
  • Quattro LC
  • Quattro micro
  • Quattro Ultima
  • 3100
  • SQD
  • SQD2
  • TQD
  • Xevo G2-XS
  • Xevo TQ MS
  • Xevo TQD
  • Xevo TQ-S
  • Xevo TQ-S cronos
  • Xevo TQ-S micro
  • Xevo TQ-XS
  • ZQ
  • ZMD
  • LCT
  • LCT Premier
  • SELECT SERIES Cyclic IMS
  • SELECT SERIES MRT
  • Synapt HDMS
  • SYNAPT G2
  • SYNAPT G2 MS/HDMS
  • SYNAPT G2-S MS/HDMS
  • SYNAPT G2-Si MS/HDMS
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • SYNAPT XS
  • MALDI SYNAPT G2-Si
  • Vion IMS QTof

CAUSE

The isolation valve is closed.

FIX or WORKAROUND

  1. Open the isolation valve.

ADDITIONAL INFORMATION

 

 

id922, A-SQ, A-SQ, CYCIMS, EMD1000, LCT, LCTPREMIER, LCTPREMXE, MALDIG2SI, MRT, Q3100MSD, QUATPREMXE, QUATTROLCZ, QUATTROULP, QUATTROULT, QUMICRO, QUPREMIER, SQD, SQD2, SYNAPT, SYNAPTMS, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SIHD, TQD, TQDIVD, VION, XEVOG2XSQT, XEVOG2XSTF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD, ZMD2, ZMD4, ZQ2000, ZQ2000SFC, ZQ4000

Not able to find a solution? Click here to request help.