MassLynx states "acquiring" but does not inject - WKB88943

SYMPTOMS

• Inlet method status is ready
• Communications to all modules
• Inlet method can be loaded
• When running a sample, MassLynx states "acquiring" but the bottom status bar remains at "instrument present"

ENVIRONMENT

• ACQUITY QDa Mass Detector
• MassLynx 4.2

CAUSE

The ACQUITY QDa Mass Detector is in an unknown error state.

FIX or WORKAROUND

1. Power-cycle the QDa to clear the error state.
2. Reboot the PC.

ADDITIONAL INFORMATION