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Quattro Premier EPC is not booting up - WKB68770

Article number: 68770

SYMPTOMS

  • EPC is not booting up
  • EPC is responding to ping; response time = 1 ms
  • Possible to connect to host PC (64.1.1.1) with FTP

ENVIRONMENT

  • Quattro Premier
  • Quattro micro API

CAUSE

The firewall is on and the FTP server is not selected in "Allowed programs and features".

FIX or WORKAROUND

Go to Control Panel > System and Security > Windows Firewall > Allowed Programs and select FTP server.

ADDITIONAL INFORMATION

Completely disabling the firewall would also solve the problem, but it may not be an acceptable solution.

id68770, QUATPREMXE, QUMICRO, QUPREMIER

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