No communication with mass spectrometers in Empower - WKB6398

SYMPTOMS

• Inlet communicates fine
• Tune page does not start
• Cannot access MS console
• "Yes" status for all components
• Local Administrator works fine, general user does not

ENVIRONMENT

• Empower Network
• ZQ, SQD, TQD, SQD2, QDa

CAUSE

Insufficient priviledges for the C:\Empower\Instruments directory

FIX or WORKAROUND

1. Close Empower.
2. Open Windows Explorer and browse to the C:\Empower\Instruments directory.
3. Right-click on this directory, select "properties", and then select the Security tab.
4. Under "Group or user names" select "edit".
5. Select "Add" and enter the users or group in the domain you want to access the MS. Or use "everyone" on the local PC as a user.
6. Assign the rights Modify, Read & Execute, Read, Write, and List folder contents, or select "Full control".
7. Reboot the computer, log in to Windows, reboot the EPC, wait five minutes, and open Empower.

ADDITIONAL INFORMATION