Xevo TQXXX gives "Desolvation temperature failed to settle" error - WKB47385

SYMPTOMS

• "Desolvation temperature failed to settle" error
• Rebooting the system does not remove the error

ENVIRONMENT

• Xevo TQD
• SQD2
• Xevo TQ-S micro
• Xevo G2-XS
• Synapt G2Si

CAUSE

Inconsistent nitrogen flow from the dewar or nitrogen generator

FIX or WORKAROUND

Confirm a steady nitrogen supply from the dewar or generator:

• Verify that the supply lines are fitted correctly.
• Verify that the dewar is not empty.
• Verify that the nitrogen generator is working properly.

ADDITIONAL INFORMATION