Cannot put mass spectrometer into Standby or turn off the API gas from the tune page or the ACQUITY MS console - WKB46204
Article number: 46204
SYMPTOMS
- Cannot put mass spectrometer into Standby; button is unresponsive
- Cannot turn off API gas; button is unresponsive
- Found: MS status at bottom of sample list page is "Instrument Present"
ENVIRONMENT
- All Ethernet-based mass spectrometers controlled by MassLynx
CAUSE
No communication between MassLynx PC and embedded PC (EPC)
FIX or WORKAROUND
- Close MassLynx
- Reboot the MassLynx PC.
- Log in to Windows but do not start MassLynx.
- Push the reset button on the mass spectrometer to reboot the EPC.
- Wait until EPC reboots. Can take up to 3 minutes.
- Open MassLynx.
ADDITIONAL INFORMATION
id46204, A-SQ, A-SQ, comms, GCT, GCTPREMIER, LCT, LCTPREMIER, LCTPREMXE, MLYNX, MLYNXV41, QTOF2, QTOFAPIUS, QTOFGLBL, QTOFMICRO, QTOF-PREM, QTOFULTAPI, QUATPREMXE, QUATTROULP, QUATTROULT, QUMICRO, QUPREMIER, SQD, SQD2, SUPMM, TQD, TQDIVD, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD, ZQ2000, ZQ2000SFC, ZQ4000