No communications with new EPC; no instrument type or serial number - WKB285365

SYMPTOMS

• EPC replaced for communications issue, but no communications on reboot
• Hyperterminal/puTTy log is normal and successful
• No instrument type or serial number shows in Waters DHCP Server Wizard
• Checked with laptop and no communications 

ENVIRONMENT

• MassLynx
• Xevo TQ-S micro

CAUSE

Setting on PC is restricting communications, and PC (laptop) is unsupported.

FIX or WORKAROUND

Reimage the PC or try a new PC.

ADDITIONAL INFORMATION