"Source heater disconnected" error message - WKB26550
Article number: 26550
SYMPTOMS
- "Source heater disconnected" error message on console
- Source heater is at ambient temperature
- Open circuit measured across the cartridge heater
ENVIRONMENT
- SYNAPT G2-S
- SYNAPT G2-Si
- Xevo QTof
- Xevo G2 QTof
- Xevo G2-S
- Xevo G2-S QTof
- Xevo G2-XS
- Xevo G3
- ACQUITY TQD
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S cronos
- Xevo TQ-S micro
- Xevo TQ-XS
- Vion IMS QTof
CAUSE
Faulty cartridge heater
FIX or WORKAROUND
- Put the instrument into Standby.
- Put the instrument into vacuum pump override.
- Turn off instrument electronics.
- Remove the ion block cover and replace cartridge heater.
- Turn instrument electronics back on and wait for the EPC to boot.
- Verify that the source heater now heats properly.
ADDITIONAL INFORMATION
Cartridge heater for StepWave instruments: 700005347 - CARTRIDGE HEATER FOR CERAMIC BLOCK
Cartridge heater for Xevo QTof and Xevo TQ MS: 700004332
id26550, MALDIG2SI, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, VION, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOG3QTOF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD