"Source heater disconnected" error message - WKB26550
Article number: 26550
SYMPTOMS
- "Source heater disconnected" error message on console
- Source heater is at ambient temperature
- Open circuit measured across the cartridge heater
ENVIRONMENT
- SYNAPT G2-S
- SYNAPT G2-Si
- Xevo QTof
- Xevo G2 QTof
- Xevo G2-S
- Xevo G2-S QTof
- Xevo G2-XS
- Xevo G3
- ACQUITY TQD
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S cronos
- Xevo TQ-S micro
- Xevo TQ-XS
- Vion IMS QTof
CAUSE
Faulty cartridge heater
FIX or WORKAROUND
- Put the instrument into Standby.
- Put the instrument into vacuum pump override.
- Turn off instrument electronics.
- Remove the ion block cover and replace cartridge heater.
- Turn instrument electronics back on and wait for the EPC to boot.
- Verify that the source heater now heats properly.