Empower 3 error message: Instrument failure - End of run wait timed out. No reply from QDa - WKB251279

SYMPTOMS

• Empower 3 message center error "Instrument failure - End of run wait timed out. No reply from QDa
• QDa runs the first injection and the run time clock keeps running after the injection run time ends
• Run Samples never goes to the next injection
• If it makes past the first injection, instrument failure occurs middle of run saying "End of run wait timed out at 1320.4 seconds. No reply from Metrohm IC

ENVIRONMENT

• Empower 3
• ACQUITY QDa Mass Detector
• Metrohm IC Vario 940

CAUSE

Bad or corrupted Empower 3 instrument method

FIX or WORKAROUND

Create a new Empower 3 instrument method from scratch.

ADDITIONAL INFORMATION