The TUV is missing from the MS console - WKB24985

SYMPTOMS

• The TUV is not present in the MS console or the ACQUITY console

ENVIRONMENT

• MassLynx
• ACQUITY UPLC TUV
• Empower
• ACQUITY UPLC PDA
• ACQUITY UPLC FLR

CAUSE

Unknown

FIX or WORKAROUND

1. Close MassLynx or Empower and MS or ACQUITY console, whichever apply.
2. Power-off the TUV or the detector having issues.
3. Open the Waters DHCP Server configuration wizard.exe in C:\Program files x86\Waters Instruments\Waters DHCP Server Configuration.exe (if using Empower, then look in the C:\Empower\Instruments folder).
4. Remove the detector from the list of components found in the DHCP Server Configuration window.
5. Power-on the detector and monitor the DHCP server window until the detector repopulates in all four columns.
6. Launch the software and the console and verify that the detector is now present.

ADDITIONAL INFORMATION