LC-MS system intermittently loses communication - WKB234642
Article number: 234642
SYMPTOMS
- LC-MS loses communication with all modules
- Rebooting PC restores communication with instrument
- Disconnecting customer network stabilizes communications
ENVIRONMENT
- ACQUITY LC-MS systems
CAUSE
Instrument communications disrupted by customer network
FIX or WORKAROUND
Disconnect from the customer network until the cause of the problem is found.
ADDITIONAL INFORMATION
id234642, comms, MLYNX, MLYNXV41, QUATPREMXE, QUPREMIER, SUPMM, UPBSMIVD, UPIBSMIVD, UPLCCOLHTR, UPNBINARY, UPSMIVD, UPSMPMGR