LC-MS system intermittently loses communication - WKB234642
Article number: 234642
SYMPTOMS
- LC-MS loses communication with all modules
- Rebooting PC restores communication with instrument
- Disconnecting customer network stabilizes communications
ENVIRONMENT
- ACQUITY LC-MS systems
CAUSE
Instrument communications disrupted by customer network
FIX or WORKAROUND
Disconnect from the customer network until the cause of the problem is found.
ADDITIONAL INFORMATION