Error: Missing/wrong plate or vial - WKB230147
Article number: 230147
SYMPTOMS
- "Missing/wrong plate or vial" error message in the Acquity Console
- Plate configuration in software looks correct
- Vials are in the right spot
ENVIRONMENT
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- ACQUITY UPLC Classic
- Empower 3
- Masslynx
CAUSE
System is unresponsive
FIX or WORKAROUND
- Clear Waters DHCP
- Run the stop ACQUITY processes
- Reboot PC, LC components, and the mass spectrometer EPC in right order
ADDITIONAL INFORMATION
id230147, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, MLYNX, MLYNXV41, SUP, SUPMM, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO