Error: Missing/wrong plate or vial - WKB230147
Article number: 230147
SYMPTOMS
- "Missing/wrong plate or vial" error message in the Acquity Console
- Plate configuration in software looks correct
- Vials are in the right spot
ENVIRONMENT
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- ACQUITY UPLC Classic
- Empower 3
- Masslynx
CAUSE
System is unresponsive
FIX or WORKAROUND
- Clear Waters DHCP
- Run the stop ACQUITY processes
- Reboot PC, LC components, and the mass spectrometer EPC in right order
ADDITIONAL INFORMATION