Skip to main content
Waters

Calibration profiles are missing from the drop-down menu for SYNAPT G2 and Xevo Tof/QTof - WKB17653

Article number: 17653

SYMPTOMS

  • Calibration profiles are missing from the IntelliStart drop-down list
  • Can create new calibration profiles in the Calibration Editor
  • Can see old calibration profiles in the Calibration Editor

ENVIRONMENT

  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • Xevo QTof
  • Xevo Tof
  • Xevo G2 QTof
  • Xevo G2 Tof
  • Xevo G2-S
  • Xevo G2-XS
  • MassLynx

CAUSE

The current ionization mode is different from the one expected.

FIX or WORKAROUND

Fit the correct ionization source and rerun calibration.

ADDITIONAL INFORMATION

Some systems can use other sources for IntelliStart's calibration routines; consult the MassLynx online Help to learn which sources can be used with your instrument.

id17653, MALDIG2SI, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSTF, XEVOQTOF

 

Not able to find a solution? Click here to request help.