- During acquisitions the baseline would drop and there would be no data in that time.
- The chromatogram showed a straight line from the point of dropout to when the data recovered.
- Occurs with LC injection and direct infusion with any scan times.
- Error observed in hyperterminal log "(wtADCAcqTask): ** Data not transferred".
- SATA drive was replaced on EPC and new ADC PCB was tested but same issues observed.
- Xevo G2-S
Customer had plugged in their network cable into the second port on the instrument LAN card.
FIX or WORKAROUND
Remove the network cable from the instrument LAN card.