Fluidics error: "select reset to recover"; unable to reset fluidics - WKB10943

SYMPTOMS

• Fluidics does not reset. Stuck on an error message that says "Select reset to recover," but when reset button is clicked, message appears again
• Resetting the EPC, restarting MassLynx, or restarting the PC does not resolve the issue
• Fluidics System Error
• Fluidics options greyed out in tune page

ENVIRONMENT

• MassLynx 4.1
• Xevo G2-XS QTof
• Xevo G2-S QTof
• Xevo G2-S Tof
• Xevo G2 QTof
• Xevo G2 Tof
• Xevo QTof

CAUSE

Unknown.

FIX or WORKAROUND

Cycle electronics on the mass spectrometer. Leave the electronics off for at least three minutes before powering back on. 

ADDITIONAL INFORMATION