Skip to main content
Waters

MaxEnt 1 processing crash - WKB1059

Article number: 1059

SYMPTOMS

  • MassLynx processing with MaxEnt 1 causes the software to close
  • MassLynx may crash with a "MassLynx module has stopped working" error message
  • It is possible that not all data files are affected

ENVIRONMENT

  • MassLynx (any SCN)

CAUSE

Is the file name very long? MaxEnt 1 has been reported to crash when file names longer than 40 characters are used.  

Is the file path very long? For normal Windows 7 use, with a standard NFTS format drive, the file name and the file path should be less than 259 characters long in total. See http://msdn.microsoft.com/en-us/library/aa365247.aspx.

Does the file name have punctuation marks in it, or other nonalphanumeric characters? The OS reserves the following characters, and they should not be used in file names:
< (less than), > (greater than), : (colon), " (double quote), / (forward slash), \ (backslash), | (vertical bar or pipe), ? (question mark), * (asterisk). In addition, avoid Greek characters (e.g., mu for micro) and spaces in file paths.

 

FIX or WORKAROUND

  1. Rename the problematic files with a name shorter than 40 characters, with a file path less than 259 characters, and using only alphanumeric characters.
  2. Reprocess the data.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.