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Vion IMS QTof does not pump down after venting - WKB1055

Article number: 1055

SYMPTOMS

  • Turbo speed stays at 0 when pumping down
  • Both backing pumps do not start

ENVIRONMENT

  • Synapt HDMS
  • SYNAPT G2
  • SYNAPT G2 MS/HDMS
  • SYNAPT G2-S MS/HDMS
  • SYNAPT G2-Si MS/HDMS
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • SYNAPT XS
  • MALDI SYNAPT G2-Si
  • Vion IMS QTof
  • Xevo QTof
  • Xevo G2 QTof
  • Xevo G2 Tof
  • Xevo G2-S
  • Xevo G2-S QTof
  • Xevo G2-S Tof
  • Xevo G2-XS
  • Xevo G2-XS QTof
  • Xevo G2-XS Tof
  • Xevo G3 QTof

CAUSE

  • Turbo controllers in an error state

FIX or WORKAROUND

  1. Turn off electronics.
  2. Unplug the mains cable for 2 minutes.
  3. Unplug the turbo controller power cable of the failed turbo for 2 minutes as well.
  4. Reconnect turbo controller power cable.
  5. Reconnect mains cable.
  6. Turn on electronics.
  7. Pump down instrument.

ADDITIONAL INFORMATION

  • Turbo controllers are reset when all residual current is drained from the instrument.
  • Sometimes this error can occur during a controlled shutdown, power outage or power spike.  It is very rare but this is very well worth trying before replacing a turbo pump.

id1055, VION

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