Vion IMS QTof does not pump down after venting - WKB1055
Article number: 1055
SYMPTOMS
- Turbo speed stays at 0 when pumping down
- Both backing pumps do not start
ENVIRONMENT
- Synapt HDMS
- SYNAPT G2
- SYNAPT G2 MS/HDMS
- SYNAPT G2-S MS/HDMS
- SYNAPT G2-Si MS/HDMS
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
- MALDI SYNAPT G2-Si
- Vion IMS QTof
- Xevo QTof
- Xevo G2 QTof
- Xevo G2 Tof
- Xevo G2-S
- Xevo G2-S QTof
- Xevo G2-S Tof
- Xevo G2-XS
- Xevo G2-XS QTof
- Xevo G2-XS Tof
- Xevo G3 QTof
CAUSE
- Turbo controllers in an error state
FIX or WORKAROUND
- Turn off electronics.
- Unplug the mains cable for 2 minutes.
- Unplug the turbo controller power cable of the failed turbo for 2 minutes as well.
- Reconnect turbo controller power cable.
- Reconnect mains cable.
- Turn on electronics.
- Pump down instrument.
ADDITIONAL INFORMATION
- Turbo controllers are reset when all residual current is drained from the instrument.
- Sometimes this error can occur during a controlled shutdown, power outage or power spike. It is very rare but this is very well worth trying before replacing a turbo pump.
id1055, VION