Cannot change cone voltage or desolvation temperature on Tune page; Tune page does not respond - WKB1010
Article number: 1010
SYMPTOMS
- When entering value for cone voltage or desolvation temperature, the value is not accepted
- Can move sliders, but the value does not change
- Cannot pump down
ENVIRONMENT
- Xevo TQD
- MassLynx 4.1
CAUSE
Communication issue between the MassLynx PC and the EPC
FIX or WORKAROUND
- Close MassLynx and the ACQUITY MS Console.
- Reboot the MassLynx PC.
- Log in to Windows but do not launch MassLynx.
- Push the reset button on the front of the Xevo TQD.
- Wait for the Operate LED to change from red to off.
- Launch MassLynx.
ADDITIONAL INFORMATION
id1010, comms, MLYNX, MLYNXV41, SUPMM, XEVOTQD, XEVOTQDIVD