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"Embedded system is not responding. The system will run in standalone mode" error message with ACQUITY QDa detector, MassLynx - WKB98878

Article number: 98878

SYMPTOMS

  • "Embedded system is not responding. The system will run in standalone mode" error message with ACQUITY QDa detector, MassLynx
  • Rebooting modules does not resolve the issue

ENVIRONMENT

  • MassLynx
  • ACQUITY QDa Mass Detector

CAUSE

Sophos antivirus settings were enabled for real-time scanning, and MassLynx exceptions were not included.

 

FIX or WORKAROUND

Update antivirus exceptions as described in article WKB21150.

ADDITIONAL INFORMATION

 

id98878, MLYNX, MLYNXV41, QDA, SUPMM

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