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2998 error message: "Communication error: possible data point loss" - WKB97548

Article number: 97548

SYMPTOMS

Error message: "Communication error: possible data point loss".

Alternative error message may be: "Instrument Failure. Failed at end of run".

ENVIRONMENT

  • 2998 Photodiode Array Detector
  • ACQUITY UPLC PDA Detector
  • Empower 3

CAUSE

Low energy on the 2998 due to dirty flow cell.

FIX or WORKAROUND

Clean the flow cell with 100% methanol.

ADDITIONAL INFORMATION

 

id97548, 2998, 2998B, 2998SFC, A-10PDA, comms

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