2998 error message: "Communication error: possible data point loss" - WKB97548
Article number: 97548
SYMPTOMS
Error message: "Communication error: possible data point loss".
Alternative error message may be: "Instrument Failure. Failed at end of run".
ENVIRONMENT
- 2998 Photodiode Array Detector
- ACQUITY UPLC PDA Detector
- Empower 3
CAUSE
Low energy on the 2998 due to dirty flow cell.
FIX or WORKAROUND
Clean the flow cell with 100% methanol.
ADDITIONAL INFORMATION
id97548, 2998, 2998B, 2998SFC, A-10PDA, comms