Instrument communication failure after solvent leak alarm - WKB95328
Article number: 95328
SYMPTOMS
- Leak detected on LC
- Leak fixed
- Communication Failure error after instrument reset
ENVIRONMENT
- UNIFI Workstation
- UNIFI Network
- ACQUITY UPLC
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
The leak sensor is still active.
FIX or WORKAROUND
- Remove the leak sensor.
- Clean the sensor.
- Clean the drip tray.
- Reset communications.
In some instances the error will not clear after the sensor is dry. In these cases, go to the System Setup and disable the leak sensor. Then reset the communications.
ADDITIONAL INFORMATION
id95328, A-30SDM, comms, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC, UPAQSM, UPARHSMFTN, UPBINARY, UPBSM+, UPBSMIVD, UPCMIVD, UPCOLMGR, UPIBSM, UPIBSM, UPIBSM+, UPIBSM+, UPIBSMIVD, UPISMFL, UPISMFL+, UPISMFTIVD, UPISMFTN, UPISMFTN+, UPLCCHIVD, UPLCCOLHTR, UPNBINARY, UPPBSM, UPPQSM, UPQSM, UPQSM, UPQSM+, UPQSM+, UPQSMBIO, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO, UPSMIVD, UPSMPMGR, UPSMPMGR