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Error with ACQUITY and a Thermo MS: Object reference not set to an instance of an object - WKB9208

Article number: 9208

SYMPTOMS

  • Opening the ACQUITY console generates error:

  • Reboot does not resolve
  • Deleting acquitysettings.XML file does not resolve
  • Resolution in KCS Article number: 742 does not resolve

 

ENVIRONMENT

  • ACQUITY Classic UPLC
  • UP PDA
  • ICOP version 1.40
  • Thermo mass spectrometer
  • Windows 7

CAUSE

Unknown

FIX or WORKAROUND

  1. Log in with administrator rights on Windows 7.
  2. Browse to the methods folder (C:/program files (x86)/waters instruments/methods).
  3. Right-click on the methods folder and select Properties.
  4. On the security tab, set read/write access for all users.
  5. Click OK to save your changes and close out of Properties.
  6. Run the StopACQUITYProcesses.cmd from "C:/Program Files (x86)/Waters Instruments\Bin".
  7. Launch the the Waters ICS Deployment Manager from "C:/Program Files (x86)/Utilities/ICOP". (If you don't find it in this location, look where the drivers from Thermo are saved.)
  8. Remove the PDA ICS version 1.40.
  9. Reboot the PC to confirm that the ACQUITY console opens.
  10. If you can launch the console, reload the ICS for the PDA using the setup.exe file or the PDA driver provided by Thermo.

ADDITIONAL INFORMATION

 

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