Low sensitivity on ACQUITY UPLC H-Class - WKB86369
Article number: 86369
SYMPTOMS
- Height for standard and surfactant peaks are about half the size
- Peak height is not reproducible
- Retention time is good
- PDA energy is good
- Needle seal readiness test passes
- Syringe leak test fails
ENVIRONMENT
- ACQUITY UPLC H-Class
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Air bubbles in the syringe
FIX or WORKAROUND
Prime the syringe and inspect to confirm there are no air bubbles present.
ADDITIONAL INFORMATION