Low sensitivity on ACQUITY UPLC H-Class - WKB86369
Article number: 86369
SYMPTOMS
- Height for standard and surfactant peaks are about half the size
- Peak height is not reproducible
- Retention time is good
- PDA energy is good
- Needle seal readiness test passes
- Syringe leak test fails
ENVIRONMENT
- ACQUITY UPLC H-Class
- Empower 3
- Empower 2
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Air bubbles in the syringe
FIX or WORKAROUND
Prime the syringe and inspect to confirm there are no air bubbles present.
ADDITIONAL INFORMATION
id86369, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO