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Failed to obtain GI pump status - ACQUITY 2D - WKB85302

Article number: 85302

SYMPTOMS

Error: "Failed to obtain GI pump status information waiting for method conditions. Failed to download method."

ENVIRONMENT

  • ACQUITY UPLC I-Class PLUS
  • MassLynx
  • 2D configuration

CAUSE

2D pump configuration is not configured in the Inlet method. Both pumps are pointing to the same physical pump.

FIX or WORKAROUND

  1. Open Inlet editor in MassLynx.
  2. Click Inlet.
  3. Click Advanced.
  4. Configure which pump should be Alfa and Beta for this method. If only one pump serial number is available, scan for pumps. Ensure that both pumps are ON and properly connected, as well as detected in the DHCP server.

ADDITIONAL INFORMATION

 

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