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In MassLynx, getting an error: Column 2 active preheater configured but not detected - WKB82546

Article number: 82546

SYMPTOMS

  • Unable to run samples as an error appears in the console stating: "Column 2 active preheater configured but not detected."
    • Error appeared after closing the door of the column manager.
  • A red light is on the column manager.
  • Restarting does not clear the message.
  • No leak found.
  • System physically set up with an active preheater in column 4, but nothing for column 2 or column 1. (System plumbed so that output of column 4 goes into column 2, and then column 1, and no active preheating is desired for either column 2 or column 1).

ENVIRONMENT

  • MassLynx
  • ACQUITY UPLC H-Class

CAUSE

Console's column manager active preheaters are not configured correctly. 

FIX or WORKAROUND

Assign the preheater specification so any unwanted preheater locations are set to passive and not active.

ADDITIONAL INFORMATION

 

id82546, APH, MLYNX, MLYNXV41, SUPMM, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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