Error: Organizer Z drive has lost steps during plate transfer; Remove plate - WKB72120
Article number: 72120
SYMPTOMS
- Error message: "Organizer Z drive has lost steps during plate transfer. Remove plate"
- Plate blocked
ENVIRONMENT
- ACQUITY UPLC Sample Organizer
CAUSE
Insufficient room above plate for Y-shuttle to operate.
FIX or WORKAROUND
- Remove the blocked plate before reset.
- Choose a vial rack that has a lower height or move plate above up one level so there is sufficient room for Y-shuttle to operate
ADDITIONAL INFORMATION
id72120, UPBINARY, UPORGANIZE, UPORGIVD