Instrument failure with Alliance 2695 - WKB69735

SYMPTOMS

• Instrument Failure 2695 in the Run Samples window
• Instrument says "Yes" in the Instruments tab of node properties
• Instrument responds to a ping from the controlling node

ENVIRONMENT

• Empower 3
• Alliance HPLC System
• 2695 Separations Module
• 2489 UV Detector

CAUSE

Power outage at site

FIX or WORKAROUND

1. Power-off the e2695 and the 2489.
2. Shut down the controlling node.
3. Power-up the controlling node.
4. Allow the node to completely boot.
5. Power-up the e2695 and the 2489.
6. Allow the instruments to completely boot.
7. Open Empower.
8. Set up the method in Run Samples.

ADDITIONAL INFORMATION