ACQUITY Sample Manager and ACQUITY Sample Organizer IP addresses are identical - WKB6910

SYMPTOMS

• Error message: "SM and SO IP addresses are identical"

ENVIRONMENT

• ACQUITY Binary Solvent Manager (BSM)
• ACQUITY Sample Manager – Flow Through Needle (SM-FTN)
• ACQUITY PDA Detector
• ACQUITY TUV Detector
• ACQUITY QDa Detector
• ACQUITY Sample Organizer

CAUSE

Sample manager and sample organizer have the same IP address.

FIX or WORKAROUND

1. Remove system components from Waters DHCP configuration.
2. Power-off the instruments and the PC.
3. Power-on the PC and go to the WatersDHCP configuration. 
4. Power-on the instrument and watch each component populate the window.
5. In the ACQUITY console, remove the Sample Organizer and select it again.

ADDITIONAL INFORMATION