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Waters

2707 holds in vial during injection, injection not run - WKB68826

Article number: 68826

SYMPTOMS

  • 2707 holds in vial during injection
  • Run Samples window shows "Waiting for Injection"
  • Symptom persists with other methods, projects, etc.

ENVIRONMENT

  • 2707 Sample Manager

CAUSE

Unknown, possibly corrupt DHCP configuration

FIX or WORKAROUND

  1. Navigate to C:\Empower\Instruments.
  2. Run Waters DHCP Server Configuration.exe.
  3. Select the 2707 Sample Manager and click <Remove>.
  4. Cycle power on the 2707, wait for it to repopulate in the DHCP server.
  5. Confirm functionality.

ADDITIONAL INFORMATION

 

2707, 2707SFC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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