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Waters

Empower cannot communicate with ACQUITY UPLC H-Class System - WKB6729

Article number: 6729

SYMPTOMS

  • All instruments are believed OK
  • No instruments visible in the node properties
  • Instruments populate in DHCP
  • ACQUITY UPLC Console is blank
  • Restarting does not resolve the communication issue
  • ACQUITY UPLC System and Empower are installed on a new computer

ENVIRONMENT

  • Empower
  • ACQUITY UPLC H-Class
  • ACQUITY UPLC H-Class Bio
  • ACQUITY UPLC
  • ACQUITY UPLC I-Class

CAUSE

No drivers are installed to control the instruments through Empower.

FIX or WORKAROUND

  1. Install Driver Pack 2016 Release 2 (DP2016R2) to be able to control the instruments with Empower.

ADDITIONAL INFORMATION

Inspect the Waters website for the most recent Driver Pack version.

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