- All instruments are believed OK
- No instruments visible in the node properties
- Instruments populate in DHCP
- ACQUITY UPLC Console is blank
- Restarting does not resolve the communication issue
- ACQUITY UPLC System and Empower are installed on a new computer
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC
- ACQUITY UPLC I-Class
No drivers are installed to control the instruments through Empower.
FIX or WORKAROUND
- Install Driver Pack 2016 Release 2 (DP2016R2) to be able to control the instruments with Empower.
Inspect the Waters website for the most recent Driver Pack version.