Empower cannot communicate with ACQUITY UPLC H-Class System - WKB6729
Article number: 6729
SYMPTOMS
- No instruments visible in the node properties
- Instruments populate in DHCP
- ACQUITY UPLC Console is blank
- Restarting does not resolve the communication issue
- ACQUITY UPLC System and Empower installation on a new computer
ENVIRONMENT
- Empower 3
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC
- ACQUITY UPLC I-Class
CAUSE
No drivers not present to control the instruments through Empower.
FIX or WORKAROUND
- Consult release notes for compatibility requirements prior to installation.
- Install Driver Pack 2016 Release 2 (DP2016R2) to be able to control the instruments with Empower.
- Install Driver Pack 2022 Release 1 (DP2022R1) to be able to control the instruments with Empower 3 for Windows 10 computer
ADDITIONAL INFORMATION
Inspect the Waters website for the most recent Driver Pack version.
id6729, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO