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Quaternary Solvent Manager flow will not start, Stop Flow Active error in ACQUITY Console. - WKB5472

Article number: 5472

SYMPTOMS

  • Quaternary Solvent Manager flow will not start
  • Stop Flow Active error in ACQUITY Console

ENVIRONMENT

  • ACQUITY H-Class
  • Quaternary Solvent Manager (QSM)
  • QDa

CAUSE

API source gas is turned off on the QDa.

FIX or WORKAROUND

  1. Turn on API source gas on QDa.
  2. In ACQUITY Console, highlight QSM.
  3. Go to Control > Reset QSM.
  4. Set QDA to Operate mode.

ADDITIONAL INFORMATION

 

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