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Waters

No communication with Alliance 2695 - WKB51806

Article number: 51806

SYMPTOMS

  • 2695 Separations Module is not communicating with Empower 3
  • 2695 Separations Module does not show up in DHCP

ENVIRONMENT

  • Empower 3
  • 2695 Separations Module
  • 2487 Dual-Wavelength Absorbance Detector

CAUSE

The Ethernet cord between the Alliance and the Ethernet switch box is bad.

FIX or WORKAROUND

  1. Replace the Ethernet cord between the instrument and the switch box.

ADDITIONAL INFORMATION

When troubleshooting, check the Ethernet switch box. If a green light is not present on the Ethernet switch box where the Ethernet cord plugs in, try a new Ethernet cord.

Ethernet Patch Cord, Shielded, 2' - 441000562

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