No communication with Alliance 2695 - WKB51806
Article number: 51806
SYMPTOMS
- 2695 Separations Module is not communicating with Empower 3
- 2695 Separations Module does not show up in DHCP
ENVIRONMENT
- Empower 3
- 2695 Separations Module
- 2487 Dual-Wavelength Absorbance Detector
CAUSE
The Ethernet cord between the Alliance and the Ethernet switch box is bad.
FIX or WORKAROUND
- Replace the Ethernet cord between the instrument and the switch box.
ADDITIONAL INFORMATION
When troubleshooting, check the Ethernet switch box. If a green light is not present on the Ethernet switch box where the Ethernet cord plugs in, try a new Ethernet cord.
Ethernet Patch Cord, Shielded, 2' - 441000562
id51806, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP