Skip to main content
Waters

New LAC/E 32 did not come with system control licenses - WKB498

Article number: 498

SYMPTOMS

  • New Dual or Quad LAC/E 32 did not come with Empower system control licenses

ENVIRONMENT

  • Empower 3
  • LAC/E Config 15

CAUSE

  • System control licenses (paper licenses) are no longer included with dual or quad LAC/E purchases.

FIX or WORKAROUND

  1. The serial number of the LAC/E 32 is used to activate the system control licenses via the licensing wizard.
  2. Type the LAC/E serial number in the "LAC/E 32 Acquisition Server" field in the wizard.
  3. Two or four system control licenses are activated, depending on whether you purchased a dual or quad LAC/E 32.

ADDITIONAL INFORMATION

If you purchased a hardware-only LAC/E, no system control licenses are activated.

NOTE:  You will still be able to go through the activation/deactivation process using the SN of the LAC/E 32,  and it will show up in Show Licenses, but it will show "0" system control licenses associated with that serial number.

Not able to find a solution? Click here to request help.