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ACQUITY PDA error: Shutter failed to home - WKB4956

Article number: 4956
This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

SYMPTOMS

  • Error message in ACQUITY console: Shutter failed to home

ENVIRONMENT

  • ACQUITY UPLC PDA
  • ACQUITY console

CAUSE

Flow cell

FIX or WORKAROUND

  1. Replace flow cell.

ADDITIONAL INFORMATION

Replacing the flow cell is not the only option; you might want to search the database for other options, such as cleaning procedures, that will work in milder cases.

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