ACQUITY PDA error: Shutter failed to home - WKB4956

SYMPTOMS

• Error message in ACQUITY console: Shutter failed to home
• PDA fails initialization, Shutter failed to home error displayed 
• Detector initializes when shunt cell is installed

ENVIRONMENT

• ACQUITY UPLC PDA Detector
• ACQUITY console

CAUSE

Flow cell

FIX or WORKAROUND

Replace flow cell.

ACQUITY PDA Flow Cell, 10mm - 205015036

Refurb ACQUITY PDA Flow Cell - 800000229

ACQUITY UPLC ID Cell PDA, Analytical - 205015017 

ADDITIONAL INFORMATION

Replacing the flow cell is not the only option; you might want to search the knowledge base for other options, such as cleaning procedures, that will work in milder cases.

Shunt cell part number 700002874