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ACQUITY PDA error: Shutter failed to home - WKB4956

Article number: 4956

SYMPTOMS

  • Error message in ACQUITY console: Shutter failed to home
  • PDA fails initialization, Shutter failed to home error displayed 
  • Detector initializes when shunt cell is installed

ENVIRONMENT

  • ACQUITY UPLC PDA Detector
  • ACQUITY console

CAUSE

Flow cell

FIX or WORKAROUND

Replace flow cell.

ACQUITY PDA Flow Cell, 10mm - 205015036

Refurb ACQUITY PDA Flow Cell - 800000229

ADDITIONAL INFORMATION

Replacing the flow cell is not the only option; you might want to search the knowledge base for other options, such as cleaning procedures, that will work in milder cases.

Shunt cell part number 700002874

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